Delivery & Returns

Delivery Times & Costs

We offer Complimentary Express delivery on orders over €1000, via our courier partners DHL. Delivering Monday to Friday, 8am-6pm.

Europe (3-5 working days) - €15

All orders are dispatched from our UK warehouse. To better assist you with your orders, Duties and Taxes are already included and there won't be any additional charge upon shipping.

We operate from multiple warehouses. Depending on availability, we may transfer your order to our UK warehouse for dispatch. This is to ensure smooth and easy delivery and is indicated in the shipping methods and delivery times offered.

If incurred, all import duties and customs are covered by Métier. If you have any questions, please contact our customer care team.

Please allow an additional 4-5 working days for our monogramming service, including next day shipping. Monogrammed products cannot be returned.

Signature On Delivery

A signature is required on delivery by DHL. If you are not in when the delivery arrives, DHL will leave a delivery note with information on how to rearrange your delivery at a convenient time. If DHL attempt delivery more than twice and you are not able to sign for your order, it will be returned to our warehouse in London, and you will be refunded the total cost of your order, minus the shipping. For your convenience, you will be sent an email by DHL once our order has been dispatched, this will detail your tracking link and also option to alter your delivery date and time.

If requesting a delivery without a signature, to a neighbour or to a safe place, please note that Métier are not responsible if the package is subsequently lost or stolen.

International Delivery

Please ensure the shipping address you enter in checkout is correct, we are unable to amend delivery details once your order has left our warehouse. The countries we deliver to are:

All orders are shipped from the UK.

To better assist you with your orders, Duties and Taxes are already included and there won't be any additional charge upon shipping.

Customs Charges

All orders are shipped from the UK.

To better assist you with your orders, Duties and Taxes are already included and there won't be any additional charge upon shipping.

Taxes

Prices are inclusive of sales tax and import duties.

Tracking Your Order

After placing your order, you will receive an Order Confirmation email. This will be followed by another email confirming the dispatch of your order with your DHL tracking information. Please contact DHL directly to alter any delivery arrangements. You can also check the status on the DHL website by inserting your tracking number.

Delivery times will vary. Please refer to our delivery section for more information. Métier London cannot take responsibility for delays due to customs clearance or payment transaction. Please note that you have 30 days upon dispatch of your order to contact us should you not receive it. If you contact us after this 30-day period, we cannot guarantee your refund.

Bespoke

Please note that due to the devotion of time, materials, and care for these bespoke pieces, sales are final and non-refundable. 

After you place your order, you will receive a confirmation that outlines the specifications of your piece. We encourage you to review this confirmation carefully and let us know in writing if you notice any discrepancies as soon as possible. If we do not hear from you, we will proceed based on the details provided in your Order Confirmation.
 
As each piece is thoughtfully made to order, the estimated lead time is approximately four calendar months. This timing is a reflection of the intricate process involved, though it may vary slightly. Please note that this estimate is not inclusive of shipping times to you once dispatched.

Returning Your Order

Please return your unwanted item/s within 14 days of delivery, for a refund.

You can return your online order using our free DHL returns service or return in person to our flagship store at 59 South Audley Street, London, W1K 2QN.

Follow these steps to return your order:

• Please email customercare@metier.com with the product(s) you would like to return, your order number and which items you would like to return.
• Please also let us know if you would prefer to return your item(s) via DHL or in person to 59 South Audley Street
  
• We will also email you a prepaid DHL Air Waybill (AWB).
• Prepare your shipment in the original boxes and dust bags provided, and inside a protective shipping box. If a tag was included with the product, do not remove this. We cannot accept returns if the tag is missing. We do not accept returns on monogrammed or made to order products.
• Please call your local DHL office to arrange a collection or bring it directly to 59 South Audley Street.

Please note:

• We will not accept returned items, if they appear to have been used, have their original tags removed or are not returned in their original packaging.
• Please check your product thoroughly upon receipt, before removing any tags.
• If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded
• Monogrammed and made to order products cannot be returned.

Please allow up to 5 working days for the processing of returns once they arrive in our warehouse.